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Network

  • Dedicated to our customers’ hosting needs only
  • Always high-performance bandwidth
  • 9 network providers, for multiple redundancies
  • 219 CDN edge locations on 6 continents optimize content delivery: North America (77); Europe (36); Asia-Pacific (70); Africa (17); South America (15); Middle East (4)
  • Fiber carriers enter at disparate points to guard against failure
  • Network topology and configuration automatically improves in real time
  • Configuration, co-developed with Cisco, guards against single points of failure at the shared network level (extendable to your VLAN environment)
  • Cisco and Arbor Networks work with us to continually improve monitoring and security


Precision environment

  • N+1 redundant HVAC (Heating Ventilation Air Conditioning) system, ensuring duplicate system immediately comes online should there be an HVAC system failure
  • Every 90 seconds, all air is circulated and filtered to remove dust and contaminants
  • Advanced fire suppression systems


Core routing equipment

  • Fully redundant, enterprise-class routing equipment only
  • Fiber carriers enter at disparate points to guard against service failure

Physical security

  • Keycard protocols, biometric scanning protocols, and around-the-clock interior and exterior surveillance
  • Access limited to authorized data center personnel; no one else can enter the production area without prior clearance and appropriate escort
  • Every data center employee undergoes multiple and thorough background security checks before hire


Conditioned power

  • UPS (Uninterruptible Power Supply) for all servers
  • N+1 redundant UPS power subsystem, with instantaneous failover if the primary UPS fails
  • If an extended utility power outage occurs, our routinely tested, on-site diesel generators can run indefinitely


Network technicians

  • Networking and security teams must be certified and thoroughly experienced in managing and monitoring enterprise-level networks
  • Our Certified Network Technicians are trained to the highest industry standards

Our 100% Network Uptime Guarantee

Your business depends on reliable uptime . That’s why we’ve designed and built our network for solid reliability—and backed it with our 100% Network Uptime Guarantee.


Network


PRMWD Guarantees:
Network will be available 100% of the time in a given month, excluding scheduled maintenance.


Customer Advantages:
A credit of 5% of the monthly fee for each 30 minutes of downtime, up to 100% of the monthly fee for the affected server.

Infrastructure


PRMWD Guarantees:
Critical infrastructure systems, including power and HVAC, will be available 100% of the time in a given month, excluding scheduled maintenance.

Customer Advantages:
A credit of 5% of the monthly fee for each 30 minutes of downtime, up to 100% of the monthly fee for the affected server.

Hardware


PRMWD  Guarantees:
Functioning of all hardware components and replacement of any failed component at no cost to the customer.


Customer Advantages:
A credit of 5% of the monthly fee per additional hour of downtime, up to 100% of the monthly fee for the affected server.